Terms & Conditions – The Medico Store
Welcome to The Medico Store. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing any products.
1. General
The Medico Store (“we”, “our”, “us”) operates an online platform for the sale of skincare and dermatological products including serums, lotions, creams, gels, and related beauty & personal care products from brands such as Sesderma, Bioderma, CeraVe, Ceuticoz, and Ivatherm.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.
2. Account Registration
You may create an account using your mobile number or email address.
You are responsible for maintaining the confidentiality of your login credentials.
Any activity conducted through your account shall be considered your responsibility.
We reserve the right to suspend or terminate accounts found involved in fraudulent or suspicious activities.
3. Product Information
We strive to provide accurate descriptions, images, pricing, and ingredient information for all products.
Product packaging, color, or appearance may slightly vary from the images displayed on the website.
Products should be used only as directed on the packaging or by a healthcare professional.
We are not responsible for allergic reactions, side effects, or misuse of products. Users are advised to consult a dermatologist or medical expert before using any skincare or medical product.
4. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
We reserve the right to change product prices at any time without prior notice.
Payments can be made through available online payment methods displayed on the website.
5. Orders & Cancellations
Once an order is placed, you will receive an order confirmation via email or SMS.
We reserve the right to cancel any order due to product unavailability, pricing errors, suspicious transactions, or any unforeseen circumstances.
Customers may cancel orders before dispatch. Orders already shipped cannot be cancelled.
6. Shipping & Delivery
Delivery timelines are estimated and may vary depending on location and courier service availability.
We are not liable for delays caused by courier partners, natural events, or circumstances beyond our control.
Customers must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect addresses or contact information.
7. Returns & Refunds
Returns or replacements are accepted only for damaged, defective, expired, or incorrect products.
Due to hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned.
Refunds, if approved, will be processed within the applicable timeline to the original payment method.
8. User Conduct
You agree not to:
Use the website for unlawful or fraudulent purposes.
Upload harmful software, viruses, or malicious content.
Copy, reproduce, or misuse website content without permission.
Post misleading, abusive, defamatory, or offensive content.
9. Intellectual Property
All website content including logos, graphics, product images, text, and design elements are the property of The Medico Store or respective brand owners and may not be copied or used without written permission.
10. Third-Party Brands
All trademarks, product names, and brand names belong to their respective owners. Their use on the website is only for identification and sale of genuine products.
11. Limitation of Liability
The Medico Store shall not be held liable for:
Any indirect or consequential damages arising from website usage.
Allergic reactions, skin sensitivities, or misuse of products.
Temporary website downtime, technical issues, or payment gateway failures.
Our maximum liability shall not exceed the amount paid by the customer for the purchased product.
12. Privacy
Your personal information is handled securely and used only for order processing, customer support, and communication purposes in accordance with our Privacy Policy.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Pune, Maharashtra.
14. Customer Support
For any queries, support, returns, or complaints related to orders and products, customers may contact us through the details below:
The Medico Store
Kothrud, Pune, Maharashtra, India
Email: themedicalstore@gmail.com
Contact Number: 0702-0061094
