Cancellation, Return & Refund Policy – The Medico Store
1. General
The Medico Store (“we”, “our”, “us”) operates an online platform for the sale of skincare, dermatology, beauty, and personal care products including serums, lotions, creams, gels, and related products.
We aim to provide a smooth and hassle-free shopping experience to all our customers, including easy cancellation, return, and refund processes wherever applicable.
By placing an order on our website, you agree to the terms mentioned in this Cancellation, Return & Refund Policy.
2. Order Cancellation Policy
2.1 Before Dispatch
Customers may cancel their order before the product has been dispatched from our warehouse.
2.2 After Dispatch
Once the order has been shipped, cancellation may not be possible. However, customers may refuse to accept the delivery at the time of arrival.
For prepaid orders, refunds will be processed after the returned shipment is received and verified by us.
2.3 How to Cancel
Order cancellation requests may be placed through:
Your account order section
Customer support email
Customer care contact number
3. Return Policy
3.1 Eligible Return Reasons
Returns will only be accepted under the following conditions:
Damaged product received
Wrong product delivered
Expired product delivered
Missing item in order
Empty package delivered
Used or tampered product received
Leakage or manufacturing defect
3.2 Return Request Timeline
Customers must raise a return request within 48 hours (2 days) of delivery of the product.
Requests raised after this period may not be accepted.
3.3 Return Conditions
To be eligible for return:
Product must remain unused
Original packaging, labels, invoice, and accessories must be available
Product should not be tampered with intentionally
Images/videos of damaged or incorrect products may be required for verification
4. Non-Returnable Products
Returns or refunds will not be accepted in the following cases:
Opened or used skincare/cosmetic products
Products damaged due to misuse
Products without original packaging
Returns requested after the allowed return period
Minor packaging damage that does not affect product quality
Allergic reactions or skin incompatibility after use
Products purchased during clearance or special sale events unless damaged
5. Refund Policy
5.1 Refund Approval
Once the returned product is received and inspected by our team, eligible refunds will be approved.
5.2 Refund Timeline
Approved refunds are generally processed within 3–7 business days.
The time taken for the amount to reflect in your account may depend on your bank or payment provider.
5.3 Refund Method
Prepaid orders → Refunded to the original payment method
Cash on Delivery (COD) orders → Refunded through bank transfer or UPI after customer shares payment details
We do not provide cash refunds.
6. Damaged or Tampered Packages
Customers are advised not to accept packages that appear opened, damaged, or tampered with at the time of delivery.
Acceptance of heavily tampered packages may affect eligibility for return or refund claims.
7. Exchange Policy
Currently, we may not offer direct product exchanges. Customers may initiate a return (if eligible), and place a new order separately.
8. Special Sale & Promotional Orders
During promotional events, mega sales, or limited-time offers, specific return or refund conditions may apply. Such conditions will be mentioned on the website during the respective campaign period.
9. Contact Us
For cancellation, return, refund, or order-related support, please contact:
The Medico Store
Kothrud, Pune, Maharashtra, India
Email: themedicalstore@gmail.com
Customer Care Number: 0702-0061094
